Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at bellaebeautyit@gmail.com. Returns must be sent to the following address:

Via Molino 2C
52147 Marciano della Chiana (AR)
Italy

If your return is accepted, we will provide you with a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at any time at bellaebeautyit@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item. This allows us to assess the issue and make it right.

Exchanges

We do not accept exchanges.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card provider to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at bellaebeautyit@gmail.com.